Week 2 Part A: Communication Between Business & Consumer

Week 2 Part A: Communication Between Business & Consumer

Social media has changed the way businesses interact with the general public by now having the ability to listen to their customers directly and having more of a reason to respond due to the interactions being public. It is significantly easier than it was even ten years ago, with now being able to post about a problem, and more than likely someone on the marketing team for the company will reach out and want to help fix your problem, so as to keep the company name clean and reputation with the public in a good light. As opposed to back in the day, when you would often call or send in a letter and hope that if they did respond they would even have a way of helping you, which often wasn't the case.

I looked up reviews for the Nintendo of America company, as it is a business after my own heart. Looking them up on Glassdoor.com, many of the reviews highlighted the competitive nature and pleasant work environment. While the negative reviews were often due to the age of the company itself as many of the management has been there for often over twenty-plus years. This bled directly to looking at the engagement on Twitter with many of the fans discussing upcoming releases, game theories, or fanart from past releases of beloved titles. The negative side of the engagement was often centered around Nintendo's lack of communication with fanbases, besides announcements or updates for products. As they often ignore criticism and are as well known in the Gaming space on Youtube and Twitch, Nintendo isn't the most friendly when it comes to uploading or streaming videos of their products past and present. Many of the reviews for their games and services are stellar, highlighting creativity and exceptionalism in the art they produce. While many of the critiques are based on their lack of communication with problem fixing and constant discontinuing of past products that make it nearly impossible to find a game or system that is from a previous lifecycle. 

When writing a review myself I try to stay fair and give an honest critique on the product if I had a negative experience with it, but give as much praise as I can if I ended up enjoying it or finding it useful. I ordered back in 2020 a pair of shoes from Drip Creationz, a small apparel brand I found through social media. While the wait was long and I called twice to ask if my order was sent out, I received constant updates after to reassure me of their delivery. From manufacturing, shipping, and delivery up until I got the shoes, they were incredibly attentive and helpful. So much so that I still wear them to this day. Afterward, I commented on the ad I saw on Tiktok and spread it around to my friends and family about how great the process and product were that my best friend ended up buying a sweater from their website as well.

If it were my own business I was attempting to promote. I would attempt to read as many of the comments online and on forums or email as I could to get a good idea of what the general public thought. I think looking through mentions on Twitter, reviews on Yelp, and comments on Instagram or Tiktok would be extremely helpful in finding out what I could do better or what I could fix to have the best engagement with my customers and keep them around.

I decided to leave a review on my local Gamestop as I love the workers there and many of the offerings that they have are relatively cheap when it comes to reselling used games.

https://www.yelp.com/biz/gamestop-oceanside-2?hrid=YwBvZl4fXV3jfMw2FZQpZg&utm_campaign=www_review_share_postreview&utm_medium=copy_link&utm_source=%28direct%29

Week1: Blogs I Commented On

Week1: Blogs I Commented On

Who's blogs I commented on this week:

1. Jose’s CSIT 155 - Fall 2022 Class Blog

https://csit155-fa22-jmendoza.blogspot.com/

2. Megan's CSIT 155 - FALL 2022 CLASS BLOG

https://csit155-fa22-meganm.blogspot.com/

3. Cassidy's CSIT 155 - Fall 2022 Class Blog

https://csit155-fa22-cassidyv.blogspot.com/

Week1 B: Social Media Use Today

Week1 B: Social Media Use Today

   My thoughts on Social Media are that it is beneficial when building an online brand identity, attempting to start a small business, or growing a platform for yourself and a community of others with likeminded ideas. However, I see it as a double-edged sword, because it can become very important to an individual. It can become increasingly addicting as well, with the same shot of dopamine that hits a gambler who just won the jackpot being the same shot that fuels an online creator when their video or post gets its millionth like. 

    Overall, it can be a net good. With some platforms that are meant for more personal use like Twitter or Reddit, as those have more of an anonymous feel to them, with millions of people posting thoughts and ideas on them everyday. The more stream of consciousness approach, helps these platforms feel more like a place for announcements or questions than one to use in a business space.

    You can and should use platforms like Facebook, Instagram, and Tiktok for business as those already have established marketplaces that can be tapped into, I myself have bought items off of Instagram that was advertised to me, same as tiktok. That's not even to mention explicit business sites Like Linkedin. The plus side of this is that the site wasn't designed to sell you products so the person scrolling through isn't attempting to buy anything for the most part. But, due to the personalized nature of the apps from collecting your data, they are able to tailor certain advertisements towards you in a more personalized fashion.

    Today, I use the sites for my own personal life, but I do want to start growing an online business and brand, and I plan on using these sites to my advantage when I want to start. They are incredibly helpful and important tools in growing in an online space, and I plan on using these to one day hopefully grow my own Amazon or Facebook.

Week1A: My Blog Theme

 Week1A: My Blog Theme

   Hello and welcome everyone. Today I created my first blog for this class CSIT 155. The theme for this assignment was funnily enough the theme of the blog I started. I chose the basic blog default for the actual nuts and bolts of the creation but did choose to have the background to be a little waddle-dee from the Kirby games as the background for this page, as I feel his cute demeanor and the old pixel art aesthetic works well to invite others to check out the rest of the content I intend to produce. 

    The little Waddle-dee's retro aesthetic is a reminder of playing the Kirby games back when I was a kid, I spent hours and hours on long road trips with my parents just zooming through those games in the backseat, while we listened to my dad's old hip-hop albums and my mom's banda music. It takes me back to a simpler time, but also the way he lifts up the little spear I find adorable.

    The rest of the blog's layout is the default font and color choice settings besides the dark theme, which has taken on quite a following over the years. It is a lot easier on the eyes especially late at night, and the way that some websites have it where the colors seem to pop out more in the dark is nice. I used to hate the brightness coming from social media like Instagram and Reddit and how often I would get flash banged in the middle of the night for attempting to open my chat to see a message from my siblings or friends. So, it's nice I'm given the option here to not do that to someone else.